Items: , Value:

Making A Purchase

These terms and conditions apply to the use of this web site and by accessing this web site and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this web site. You are provided with access to this Web site in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payments and payment by Paypal.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We will dispatch your items either by Royal Mail; Courier or International Signed for small packets. Please note the following information :-

MAINLAND UK - A single delivery charge of £2.99 is applied to all orders under the value of £175.00. FREE shipping on all orders over £175.00.

(FREE DELIVERY EXCLUDES Scottish Highlands and Islands, Northern Ireland, Channel Islands and Regions and Isle of Man where delivery charges are calculated based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment - please ensure you select the correct country from the drop-down country list).

SCOTTISH HIGHLANDS AND ISLANDS - Delivery charges are based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment - please ensure you select the correct country from the drop-down country list).

ISLE OF MAN - Delivery charges are based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment - please ensure you select the correct country from the drop-down country list).

CHANNEL ISLANDS AND REGIONS - Delivery charges are based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment - please ensure you select the correct country from the drop-down country list).

NORTHERN IRELAND - Delivery charges are based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment - please ensure you select the correct country from the drop-down country list).

EUROPE - Delivery charges are based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment - please ensure you select the correct country from the drop-down country list). PLEASE NOTE THAT ALL PRICES SHOWN ARE IN GREAT BRITISH POUNDS.

AMERICA - Due to insurance company restrictions we can longer ship to the United States.

AUSTRALIA - Items weighing up to 2kg will be sent by Royal Mail Airmail small packets. For items over 2kg please email for a shipping quote as the courier charge depends upon the size of the package. PLEASE NOTE THAT ALL PRICES SHOWN ON THE WEBSITE ARE IN GREAT BRITISH POUNDS.

Delivery Schedule

We will normally send your order to you within 1-3 business days.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01424 432950.

Privacy Policy

French Treasures do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

DEFECTIVE OR DAMAGED GOODS

You should inspect the Goods IMMEDIATELY upon receipt and notify us by email to sales@frenchtreasures.co.uk within 7 working days (time to be of the essence) of delivery if the Goods are damaged.

You will be deemed to have accepted the Goods if you have not contacted us within 7 working days of delivery (time to be of the essence) and NO refund will be issued. Where a claim of defect or damage is made we will contact you by email to arrange return of the Goods. Please do not return goods until we contact you with a Return Merchandise Authorisation (RMA) number. You will be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

PRODUCT RETURNS - UNWANTED WITHIN 7 DAYS OF RECEIPT

If your original order received free shipping and your return reduces your original order value below the £175.00 free shipping rate, you will be charged postage of £2.99. This will be deducted from any refund due for returned items.

As a consumer you have the right, under the Distance Selling Regulations, to cancel the contract and receive a refund for your goods if you notify us in writing within 7 working days (time to be of the essence) from the day the goods were delivered to you by email to sales@frenchtreasures.co.uk of your request to cancel your order or part of it by emailing and requesting a Return Merchandise Authorization (RMA) number before goods can be returned to us. Telephone notification is NOT acceptable. No goods will be accepted without a valid RMA number.

You must return the goods to us yourself via an appropriate insured trackable delivery service. Should goods be received back to us damaged it will be your responsibility to claim for the damage from your delivery agent and we will not issue a refund. The goods should be returned to us within 14 days from the date of delivery to you. The goods must be returned to us complete with all relevant packaging in “pristine as new” condition. Soiled, used, damaged or incomplete products will not be accepted and you will be invoiced for the cost of returned such soiled, used, damaged or incomplete products back to you. Goods must be returned in their original product box or packaging. DO NOT RIP, WRITE UPON OR STICK LABELS ON ANY BOXES OR PACKAGING. Once the goods have been checked and found to be in "pristine as new condition" you will be refunded the value of the returned goods in FULL less the original delivery charges.

Returns should be sent to French Treasures, 50 Filsham Road, St Leonards on Sea, East Sussex, TN38 0PA enclosing the original invoice and quoting the RMA number.

PRODUCT RETURNS - UNWANTED WITHIN 7-14 DAYS OF RECEIPT

Where you have failed to notify us in writing by email to sales@frenchtreasures.co.uk within 7 working days from the day the goods were delivered to you (time to be of the essence) of your request to cancel your order or any part of it we will only accept returned goods at our discretion.

Please email us at sales@frenchtreasures.co.uk and we will decide at our discretion if we will accept the return of the goods at your expense and issue a refund. Please note that the original delivery charge will not be refunded nor the cost of you returning the unwanted goods to us.

If at our discretion we allow you to return the goods you must return the goods to us yourself via an appropriate insured trackable delivery service. Should goods be received back to us damaged it will be your responsibility to claim for the damage from your delivery agent and we will not issue a refund. The goods should be returned to us within 21 days from the date of delivery to you. The goods must be returned to us complete with all relevant packaging in “pristine as new” condition. Soiled, used, damaged or incomplete products will not be accepted and you will be invoiced for the cost of returned such soiled, used, damaged or incomplete products back to you.

Goods must be returned in their original product box or packaging. DO NOT RIP, WRITE UPON OR STICK LABELS ON ANY BOXES OR PACKAGING.. Once the goods have been checked and found to be in "pristine as new condition" you will be issued with a refund. Please note that the original delivery charge will not be refunded nor the cost of you returned the unwanted goods to us.

Returns should be sent to French Treasures, 50 Filsham Road, St Leonards on Sea, East Sussex, TN38 0PA enclosing the original invoice and quoting the RMA number.

PRODUCT RETURNS - UNWANTED GOODS AFTER 21 DAYS OF RECEIPT - NO RETURNS

We do not accept returns on any items after 21 days from the date of delivery.

Remittance Terms

If paying by cheque please make your cheque payable to French Treasures and post to us at 50 Filsham Road, St Leonards on Sea, East Sussex, TN38 0PA. Please note that your order will not be dispatched until the cheque has cleared which can take 7 working days.

Intellectual Property Rights.

All content available on this website, including, but not limited to, text, graphics, logos, images, data compilations, and the compilation thereof (the "Content") is the exclusive intellectual property and trademark copyright of French Treasures, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws. No part of the graphics, designs, images or any other content of these web pages may be reproduced or copied in any form or by any means, electronic, mechanical, photocopying, or otherwise, without the explicit written permission of French Treasures.

 

All content © French Treasures